Here’s your advice of the year, “Make sure to yell at people trying to help you!” Shake head. And yet, there are jerks in the world that do this. I will never understand two things… 1) why do people yell at customer service reps and 2) why it’s “acceptable” to yell at customer service representatives. […]
What is “practice” and what is “perform” in small business? I mean, I love this quote, “Practice like you’ve never won. Preform like you’ve never lost.” But, really… how does this relate to your small business? It’s easy to determine the difference between “practice” and “perform” if you’re an athlete because, performing is game day […]
Today’s mention is a little different because it’s not about what’s good for your business. Hummmm…. very mysterious! Who taught you to say “thank you”? I’m guessing a whole bunch of people like mom, dad, grandma (that’s usually a big one), grandpa, uncles, aunts… so what happened? Now you don’t say thank you??? You might […]
It’s My Birthday! – I picked this quote just for today… “Results don’t come here if there’s no effort there” My grandma use to say, “it’s your birthday… do what ever you want” — I look back and still think this is a little bit of odd advice to give a seven year old, but […]
You need a baseline. A point where you say “no more” and you can use other people’s stories as a guidebook of how it works, but change can only come from you. Yesterday I attended a conference #ICON17 and heard some amazing stories. The stories of “no more” and how people changed. One was a […]
